Purchasing equipment from SIA "RMP" our customers receive not only high-quality machines but also reliable servicing which plays an equally important role in the successful and uninterrupted production operation.
Servicing
For the servicing of more than 300 of equipment pieces installed in the Baltic countries and Belarus RMP Company has formed a strong service team.
For ensuring that our partners avoided financial losses due to downtime equipment, we have provided:
- the 24-hour telephone support;
- spare parts warehouse in Riga;
- specialist on-site visit during the 24 hours.
Equipment assambly and introduction into service
Qualitative equipment assembly and its introduction into service are the uninterrupted operation guarantee and the equipment finishing costs reduction at a later time.
For the correct equipment assembly ensuring, optimal operational settings and detailed training of operators to be the equipment introduction into service is conducted by SIA RMP specialists. In most cases the equipment warranty period starts from the moment of its accepting by the customer after the applied launch and the operator's training course.
Spare parts supply
Prompt supply of spare and quick-wear parts is as a rule carried out to the customer door from a warehouse in Riga or if it is necessary from a manufacturer warehouse in Germany.
Material testing
For the equipment selection that optimal suites the customer request we conduct tests with the customer material. The material testing is conducting free of charge on the basis in Riga or if it is necessary at the manufacturer's plant in Germany. After the test conducting samples of the received products and a detailed report will be sent to you. By request the material testing can be conducted in your presence.
